Returns Policy
You may return most new, unopened items within 15 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 3-4 Days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We do not offer any kind of refund on Digital products like ebooks.
How can i initiate return?
- Go to My Account-Order
- Click on the Return option on right side.
- Select your reason for returning the item and confirm your return request.
What is a time-period within which i can return a product?
Apparel and other non-electronic products can be returned within 15 days of receiving the product. Returns will be accepted only if the product received is not as described, defective, damaged or not working when reviewed.
When are returns not possible?
Returns are not possible in cases where the brand/seller has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after return timeline has lapsed.
If you’ve shopped on Virtual kart.
How should i pack my product for the return?
Enclose the products, in original condition and packaging, along with the original box, as part of the return package. Remember, we can’t offer refunds for products if their tags labels or seals have been tampered with – so be extra careful. Also, in case of self-couriered returns, email us proof of dispatch the slip/air way bill provided by the logistics company at [email protected].
Can i get replacement for the product I’ve ordered?
Unfortunately, we can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new products you want to order.
What details do you need to send us for wire-transfer the refunded amount?
Please send the details below to [email protected].
- Name
- Bank Name
- Branch Name
- Account Number
- IFSC Code
How will i know that my refund has been initiated?
You’ll never have to ask. We’ll send you an email confirming the initiation of your refund. Your refund should reach you within 3-4 working days.
I still haven’t got my refund. Why?
If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. However, in rare cases, we face technical difficulties that can delay refund transfers. If the wait seems too long, Contact us for support.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weightbased. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
