Customized Products
We ship to all over India. It will take 7-12 Days to ship Customized Products depending the customer shipping address.
You do not have to email us the design file for every order. You can manage all your printable designs on the Design Library on Virtual kart. For more details watch this Video: https://www.youtube.com/watch?v=z_04PbG2BkU and https://www.youtube.com/watch?v=e0KfnVXzMCg
You can upload JPEG and PNG. For t-shirts, it is mandatory that you save the design in a PNG format with a transparent background. Not doing so would make the t-shirt look oddly printed and might be a reason for customer return.
A minimum of 150 DPI (dots per inch) is required in order for any product to print properly. Maximum file size supported is 15 MB.
Yes, we have custom branding services like neck labels for t-shirts, hoodies etc. You can contact us here for custom branding: https://thevirtualkart.com/contact-us/
Shipping
We ship all India including rural areas. It takes 1-3 Days for Express delivery which cost Rs 80 and It takes 3-5 Days which Cost Rs 50.We also offer hyper local delivery. Hyper local delivery is If Supplier and customer shipping address is within 40-50km the Shipment will take 1-2 Hours depending on the Traffic. For Customized products it will take 7-10 Days. For more details you can Track your order here https://thevirtualkart.com/order-tracking/
We have tie up with various suppliers all over India. The packages are directly ship from supplier to customer. We play a role as an marketplace.
Currently, We do not ship internationally. We will build another platform for every Countries.
We have a tie up one of the most famous and successful shipping company which is Shipyaari and Track on. Visit Shipyaari website: https://www.shipyaari.com/
Visit: http://thevirtualkart.com/order-tracking/ and type your Order ID (Received in email or log in-Dashboard-Order) and Billing Email id.We will also send you your order tracking number on email.
Payment methods
We accept Debit/credit card, UPI, Net banking, Buy now pay later, EMI, Paytm, and Phonepe and many different kind of payment option. We also offer COD for Physical products only.
Yes, We offer Purchase Protection Policies to our customer. Visit: http://15.206.80.225/purchase-protection/
Return and Exchange
Yes, We have return and exchanges policies in all the categories except eBooks and Beauty products. Return and exchange policies are applicable on Fashion (15 Days), stationery and office (3-4 Days), Jewelries products. Return and exchange Policies are mentioned on very product page. For More Information visit https://thevirtualkart.com/delivery-return/
No, We do not offer refunds for change of mind. Return and exchange is only applicable when customer receives a damages/defected product. Customer have to send us a picture of defected products and we will verify it
Still Question?
We will Reply to you within 24 hours.
Loyalty points
Yes, We offer Loyalty points as per every purchase. On Virtual kart if you spend Rs 100 you will receive 100 points. Re 1 = 1 points. For Redeeming of point you can only use 15% of points for discount. As I mention you will receive 100 points for spending Rs 100 so you can redeem 15% off that which is Rs 15 Discount on your next order. Watch Video for more details: https://www.youtube.com/watch?v=MZa5LyR6BBY&t=33shttps://www.youtube.com/watch?v=MZa5LyR6BBY&t=33s
Yes, when you cancel an order. Your points will also reduce by equal to order amount.
Points are applicable for all the products and services on virtual kart including customization of products.
